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FAQ + Policy + Terms

WHAT METHODS OF PAYMENT DO WE ACCEPT?

We gladly accept Visa, MasterCard, American Express & Discover.

SHIPPING INFORMATION:

All orders are processed when received and shipped out via USPS Flat Rate Shipping within 48-72hrs for in stock orders.

Lost or Stolen Packages – Cold Spring Apothecary cannot be held responsible for the following: delays caused by weather, mechanical failure or other acts beyond our control, carrier’s package delivery discretion, incorrect or incomplete addresses input by the customer on the original online order. Upon inquiry, Cold Spring Apothecary will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. If you receive a damaged item, contact us immediately at orders@coldspringapothecary.com. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.

HOW SECURE IS THIS STORE?

This web store automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits.

REFUNDS & RETURNS POLICY:

Your business is important to us! At Cold Spring Apothecary excellent customer service is our number one concern. This includes double checking your order and packaging everything carefully. Occasionally accidents do happen. If your order arrives damaged or incomplete please let us know right away so that we may correct the problem.

We can be reached at orders@coldspringapothecary.com or at our retail location at (845)-232-1272. We will happily replace any damaged items provided they are reported within 48 hours of order delivery.

Due to the nature of our products we can NOT accept returns, ALL SALES ARE FINAL. We strongly suggest trying samples first or contacting us to see which product will work best for you. Please keep in mind our products are natural and handmade, therefore may vary from batch to batch. We do not refund any shipping & handling charges.

DISCLAIMER:

The ingredient information on this website or any other such website/store that sells CSA Products have not been reviewed by the FDA. These products or statements made in any written material, electronic or otherwise, are not intended to diagnose, treat, cure, or prevent any disease. People can be allergic to many different ingredients used in the manufacture of both all natural and synthetic cosmetics.

As mentioned in our Natural Ingredient Information page we recommend that you *Patch Test your skin the first time you use any of our products. If any adverse reaction occurs, discontinue use immediately. All products are for external use only. No medical claims implied on our website or product descriptions are intended to be used to self diagnose or treat any condition. If any of our products get into your eyes, flush with water immediately. If any irritation occurs, consult a physician immediately.[/csa_col]